The dedicated healthcare providers and support staff of the Andrew Rader United States Army Health Clinic strive to meet our customer’s needs and expectations by consistently delivering quality patient-focused healthcare and preventive services to our beneficiaries while maintaining a safe and pleasant environment. We realize that one of the most important factors in patient care is communication. We encourage our patients to ask questions and voice their concerns to their healthcare providers. If patients have questions, concerns, or complaints regarding healthcare or services at our facility, they may contact our Patient Advocacy Office located on the 1st floor.
The Patient Advocacy Office serves as a link between patients and hospital staff at all levels. Our office is easy to access and serves as our patients' liaison for expressions of satisfaction; education and information regarding policies, procedures, and systems; and/or concerns about care and safety within the hospital. We believe in and fully support the patient’s right to:
Patients may contact the Patient Advocacy Office by mail, phone or in person. If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Advocacy Office will open a complaint and gather the necessary information to resolve the issue. Based on the findings, intervention and/or actions may be taken by the Clinic, Department or the Command. Valid concerns and complaints help us to identify areas for performance improvement.
We also invite patients to provide feedback regarding individual experiences within the Andrew Rader United States Health Clinic. This can be accomplished a number of ways:
Mon - Fri: 0730 - 1600
1st floor, near refill Pharmacy window