Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment’s notice is invaluable. The Military Health System’s (MHS) new Nurse Advice Line (NAL) for TRICARE beneficiaries does just that. Call the NAL toll-free twenty-four hours a day, seven days a week.
The NAL is a team of registered nurses who are available to answer a variety of urgent healthcare questions. They can help you decide whether self-care is the best option, or if it is better to see a healthcare provider. There will always be a live-person on the line to address beneficiary concerns.
When calling the NAL, a customer service representative will verify the beneficiary’s eligibility through the Defense Enrollment and Eligibility Reporting System (DEERS). Beneficiaries with an acute health care concern or question will be connected with a registered nurse that will ask the beneficiary a series of very standard questions to determine the next steps and allow the NAL nurse to provide the best advice possible.
Beneficiaries can still call their PCM or clinic, but the NAL is another option for beneficiaries to access the care they need and want in a timely fashion.
To ensure your safety, same day/Acute appointment requests must be triaged by the Registered Nurse by calling 703-696-3629 after 7:30 a.m.
The Triage Nurse is available during the normal duty hours as listed above.
For all emergencies, please call 911. Rader Clinic does not have Emergency Room services.