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Patient Advocate

Welcome to the Andrew Rader United States Army Health Clinic Patient Advocacy 

  • The dedicated healthcare providers and support staff of the Andrew Rader United States Army Health Clinic strive to meet our customer’s needs and expectations by consistently delivering quality patient-focused healthcare and preventive services to our beneficiaries while maintaining a safe and pleasant environment. We realize that one of the most important factors in patient care is communication. We encourage our patients to ask questions and voice their concerns to their healthcare providers. If patients have questions, concerns, or complaints regarding healthcare or services at our facility, they may contact our Patient Advocacy Office located on the 1st floor.
  • The Patient Advocacy Office serves as a link between patients and hospital staff at all levels. Our office is easy to access and serves as our patient's liaison for expressions of satisfaction; education and information regarding policies, procedures, and systems; and/or concerns about care and safety within the hospital. We believe in and fully support the patient’s right to:
    • present valid concerns or complaints
    • request individual assistance
    • make recommendations or suggestions
  • Patients may contact the Patient Advocacy Office by mail, phone or in person. If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Advocacy Office will open a complaint and gather the necessary information to resolve the issue. Based on the findings, intervention and/or actions may be taken by the Clinic, Department or the Command. Valid concerns and complaints help us to identify areas for performance improvement.
  • We also invite patients to provide feedback regarding individual experiences within the Andrew Rader United States Health Clinic. This can be accomplished a number of ways:
    • Local comment cards provided in the clinic
    • Provide responses to Joint Outpatient Experience Survey delivered to the beneficiaries place of residence
    • Our facility also is accredited by the Joint Commission on Accreditation of Healthcare Organizations. If your care or safety concerns cannot be resolved by the Patient Advocacy Office, we invite you to contact the Joint Commission on Accreditation of Healthcare Organizations Office of Quality Monitoring at (800) 994-6610 or via e-mail at complaint@jcaho.org.

Hours of Operation

Mon -  Fri: 7:30 a.m. to 4 p.m.

Phone - 703-696-7933 

Location

1st  floor, near refill Pharmacy window