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FAQs

I recently PCS’d how can I be seen at the Andrew Rader United States Army Health Clinic (ARUSAHC) for my Primary Care?

Easy! Call TRICARE North at 877-874-2273 and request to be assigned a Primary Care Manager at ARUSAHC. Make sure to set up an initial appointment with your new provider and request new referrals for any ongoing specialty care needs (Ortho, Physical Therapy, Sleep Apnea etc…)

I’m already enrolled in TRICARE Prime. How do I change my Primary Care Manager?

Call TRICARE North at 877-874-2273 or visit TRICARE ONLINE to select a new Primary Care Manager or contact the ARUSAHC Benefits Health Advisor for assistance (Timothy Sutton)

I’m under age 65 and enrolled in the U.S. Family Health Plan, how can I change my TRICARE Prime coverage back to ARUSAHC?

Call TRICARE North at 877-874-2273 or visit TRICARE ONLINE to transfer your care back to ARUSAHC, welcome back to Military Medicine!

I am getting ready to retire, how do I continue my TRICARE Prime coverage?

Your change in status (from active duty to retired) will cause an automatic change from TRICARE Prime coverage to TRICARE Standard coverage on your effective date of retirement for yourself and all family members enrolled in TRICARE Prime. While on active duty TRICARE Prime was mandatory for the service member. However, as a retiree TRICARE Prime is optional and you must voluntarily enroll and pay an enrollment fee set by the DoD. To learn more about your TRICARE options when transitioning from active duty to retired status visit, TRICARE Life Events-Retiring

TRICARE Prime coverage for retirees and their eligible family members is available in certain locations within the United States known as Prime Service Areas (PSA’s). It is best to contact the regional contractor for the region where you will retire for information on TRICARE Prime availability. Please visit Prime Enrollment for contact information and Prime Service Area information.

If you plan on retiring within a 100 mile radius of ARUSAHC, you may be able to continue your Primary Care at ARUSAHC. Visit TRICARE ONLINE or contact TRICARE North at 877-874-2273 for enrollment assistance.

Active duty service members transitioning to retirement must re-enroll in TRICARE Prime and submit their TRICARE Prime enrollment fees to the appropriate regional contractor prior to their effective date of retirement to maintain continuous TRICARE prime coverage. Failure to re-enroll in TRICARE prime prior to the effective date of retirement causes an automatic disenrollment from TRICARE Prime for all eligible family members. If there is a break in TRICARE Prime coverage when transitioning from active duty to retirement the retiree and all TRICARE eligible family members previously covered under TRICARE Prime will be covered under TRICARE Standard/Extra until TRICARE Prime coverage resumes.

I am separating from active duty what happens to my TRICARE coverage?

Active duty service members will remain enrolled in TRICARE Prime at their final duty station to ensure they remain fit for discharge. For information on accessing care while on terminal leave visit TRICARE Life Events-Separating

You and your family members may qualify for transitional health care options after your separation date. Transitional Assistance Management Program (TAMP) eligibility is determined by the Services and documented in the Defense Enrollment Eligibility Reporting System. TAMP eligibility can be viewed online via MilConnect. Service members should check with their Service personnel departments for information or assistance with TAMP eligibility.

If you are a member of the National Guard or Reserve, you may qualify to purchase coverage under TRICARE Reserve Select prior to the end of your active duty or prior to the end of your TAMP coverage. For information on TRICARE Reserve Select in the North Region call 1-800-555-2605. If you do not qualify for TAMP coverage (or your TAMP coverage is coming to an end), or TRICARE Reserve Select coverage, you may qualify to purchase coverage through the Continued Health Care Benefit Program. For more information call 1-800-444-5445. Former active duty service members eligible for the Transition Assistance Management Program (TAMP) must complete a new TRICARE Prime enrollment application to continue their TRICARE Prime coverage

I’m turning age 65 soon and I am enrolled in TRICARE Prime at ARUSAHC, can I keep my provider?

For information on your healthcare options, please schedule a detailed benefit brief by contacting the ARUSAHC Beneficiary Counseling and Assistance at least 60 days prior to the month you turn age 65. For information on TRICARE for Life please visit TRICARE 4U or call 1-866-773-0404.